Refund policy

We allow up to 45 calendar days after receipt of goods. After this time period our system will not permit a return.

You can try on the first pair of our undies for 45 days, and if they don't live up to your expectations, we'll exchange them or give your money back. Any additional pairs you purchased must be returned unworn and in the original packaging.

 

If you wish to return an item from your order, before sending it back please first contact our customer service at hello@sokoru.com and advise which item/s you are returning.

Once our customer service team has received your email return request, please send it back to us ensuring your name, order number and the name of the item/s you are returning are all included on a note within the package.

As soon as we receive your item(s) we will process your refund in line with our refund policy set out above.

We will issue a full refund to the original method of payment. The refunded payment is subject to standard bank clearing times and depending on payment method; can take up to 7 working days.

Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded.

Europe & ROW:

International return postage is the customer’s responsibility, we advise you to use a tracked service. You may be liable for import VAT/Customs duties on orders over £135.00

Please send the item(s) to the address below:

Huboo Ref 9464

Huboo Returns

Unit 1 Vertex Park

Oakwood Drive

Bristol

BS16 7LB

If returning an international order, clearly mark ‘RETURN GOODS’ on the description to avoid paying unnecessary charges. SOKORU will not be responsible for any customs or tax charges.